{"id":11437,"date":"2018-07-25T12:54:33","date_gmt":"2018-07-25T16:54:33","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=11437"},"modified":"2023-05-22T15:15:07","modified_gmt":"2023-05-22T19:15:07","slug":"how-to-comment-on-alerts-in-your-roomalert-com-account","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/11437\/how-to-comment-on-alerts-in-your-roomalert-com-account\/","title":{"rendered":"How To Comment On Alerts In Your RoomAlert.com Account (VIDEO)"},"content":{"rendered":"<div class=\"su-note\"  style=\"border-color:#bcc3cd;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#d6dde7;border-color:#ffffff;color:#333333;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\"> <strong>GoToMyDevices has been migrated to RoomAlert.com. Learn more in our article,\u00a0<\/strong><a href=\"https:\/\/avtech.com\/articles\/9567\/gotomydevices-is-now-roomalert-com\/\" target=\"_blank\" rel=\"noopener\"><strong>GoToMyDevices Is Now RoomAlert.com<\/strong><\/a><strong>.<\/strong><\/div><\/div>\n<p>You can comment on an alert at any time\u2014while it is in a <em>clear<\/em>, <em>alarm<\/em>, or <em>acknowledged<\/em> state\u2014in order to document details about the sensor or the environment it&#8217;s monitoring. Each time a new comment is added, all of the alert&#8217;s configured actions are notified.<\/p>\n<p>You may view a video demonstration of acknowledging and commenting on alerts\u00a0below.<\/p>\n<p style=\"padding-left: 30px;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/IxVHJSXfpyk?rel=0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<p>Follow these steps to comment on an alert through RoomAlert.com:<\/p>\n<p style=\"padding-left: 30px;\">1. Log in to your account at <a href=\"http:\/\/roomalert.com\" target=\"_blank\" rel=\"noopener\">RoomAlert.com<\/a>.<\/p>\n<p style=\"padding-left: 60px;\"><em>In order to comment on an alert, you must log in as an admin-level or operator-level user. For more information, please see the \u201cTypes of user roles\u201d section of our FAQ, <a href=\"https:\/\/avtech.com\/articles\/23734\" target=\"_blank\" rel=\"noreferrer noopener\">How To Manage User Access To Your RoomAlert.com Account<\/a>.<\/em><\/p>\n<p style=\"padding-left: 30px;\">2. Select <strong>Alerts<\/strong> from the navigation bar to the left.<\/p>\n<p style=\"padding-left: 30px;\">3. In your <em>Alert List<\/em> tab, you&#8217;ll see a list of all of your configured alerts. Click on an alert to open its interface.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Select_Alert_Trig.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-11670\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Select_Alert_Trig.png\" alt=\"\" width=\"600\" height=\"291\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Select_Alert_Trig.png 1435w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Select_Alert_Trig-300x146.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Select_Alert_Trig-768x372.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Select_Alert_Trig-1024x497.png 1024w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">4. Select the <strong>Comments<\/strong> tab toward the bottom of the alert interface.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertAcknowledge5.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-11714\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertAcknowledge5.png\" alt=\"\" width=\"600\" height=\"283\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertAcknowledge5.png 1216w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertAcknowledge5-300x142.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertAcknowledge5-768x363.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertAcknowledge5-1024x483.png 1024w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">5. Type your comment into the <em>Add Comment<\/em> field.<\/p>\n<p style=\"padding-left: 30px;\">6. Then select<strong> Send<\/strong>.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertComment.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-11679\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertComment.png\" alt=\"\" width=\"600\" height=\"256\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertComment.png 1216w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertComment-300x128.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertComment-768x327.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertComment-1024x436.png 1024w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">7. Your comment will now appear in the list and can be viewed by any of your organization&#8217;s assigned users.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertComment2.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-11680\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertComment2.png\" alt=\"\" width=\"600\" height=\"333\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertComment2.png 1214w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertComment2-300x167.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertComment2-768x426.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertComment2-1024x569.png 1024w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">8. Each of the alert&#8217;s configured email actions will receive a notification about your comment. Any users that are watching the alert through the <a href=\"https:\/\/avtech.com\/articles\/25913\/\" target=\"_blank\" rel=\"noopener\">Room Alert App<\/a> will also receive a notification.<\/p>\n<p><strong><em>For information about other advanced alerting features, please see <a href=\"https:\/\/avtech.com\/articles\/5508\/configure-advanced-alerting-features-roomalert-com-account-video\/\" target=\"_blank\" rel=\"noopener\">How To Configure Advanced Alerting Features In Your RoomAlert.com Account<\/a>.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can comment on an alert at any time\u2014while it is in a clear, alarm, or acknowledged state\u2014in order to document details about the sensor or the environment it&#8217;s monitoring. Each time a new comment is added, all of the alert&#8217;s configured actions are notified. You may view a video demonstration of acknowledging and commenting [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/11437\/how-to-comment-on-alerts-in-your-roomalert-com-account\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Comment On Alerts In Your RoomAlert.com Account (VIDEO) - AVTECH\" \/>\n<meta property=\"og:description\" content=\"You can comment on an alert at any time\u2014while it is in a clear, alarm, or acknowledged state\u2014in order to document details about the sensor or the environment it&#8217;s monitoring. Each time a new comment is added, all of the alert&#8217;s configured actions are notified. You may view a video demonstration of acknowledging and commenting [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/avtech.com\/articles\/11437\/how-to-comment-on-alerts-in-your-roomalert-com-account\/\" \/>\n<meta property=\"og:site_name\" content=\"AVTECH\" \/>\n<meta property=\"article:published_time\" content=\"2018-07-25T16:54:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-22T19:15:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Select_Alert_Trig.png\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:creator\" content=\"@AVTECHSoftware\" \/>\n<meta name=\"twitter:site\" content=\"@AVTECHSoftware\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\">\n\t<meta name=\"twitter:data1\" content=\"Allie Wojtanowski\">\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data2\" content=\"1 minute\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/avtech.com\/articles\/#website\",\"url\":\"https:\/\/avtech.com\/articles\/\",\"name\":\"AVTECH\",\"description\":\"Frequently Asked Questions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/avtech.com\/articles\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/avtech.com\/articles\/11437\/how-to-comment-on-alerts-in-your-roomalert-com-account\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Select_Alert_Trig.png\",\"width\":1435,\"height\":696},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/avtech.com\/articles\/11437\/how-to-comment-on-alerts-in-your-roomalert-com-account\/#webpage\",\"url\":\"https:\/\/avtech.com\/articles\/11437\/how-to-comment-on-alerts-in-your-roomalert-com-account\/\",\"name\":\"How To Comment On Alerts In Your RoomAlert.com Account (VIDEO) - AVTECH\",\"isPartOf\":{\"@id\":\"https:\/\/avtech.com\/articles\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/avtech.com\/articles\/11437\/how-to-comment-on-alerts-in-your-roomalert-com-account\/#primaryimage\"},\"datePublished\":\"2018-07-25T16:54:33+00:00\",\"dateModified\":\"2023-05-22T19:15:07+00:00\",\"author\":{\"@id\":\"https:\/\/avtech.com\/articles\/#\/schema\/person\/2966f1925021087dba64df344049f189\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/avtech.com\/articles\/11437\/how-to-comment-on-alerts-in-your-roomalert-com-account\/\"]}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/avtech.com\/articles\/#\/schema\/person\/2966f1925021087dba64df344049f189\",\"name\":\"Allie Wojtanowski\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/avtech.com\/articles\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/470c9c7fbbd3e0a96d84169645634d04?s=96&d=mm&r=g\",\"caption\":\"Allie Wojtanowski\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/posts\/11437"}],"collection":[{"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/comments?post=11437"}],"version-history":[{"count":12,"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/posts\/11437\/revisions"}],"predecessor-version":[{"id":25985,"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/posts\/11437\/revisions\/25985"}],"wp:attachment":[{"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/media?parent=11437"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/categories?post=11437"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/tags?post=11437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}