Room Alert Discovery Utility – AVTECH https://avtech.com/articles Frequently Asked Questions Mon, 09 Jun 2025 15:25:06 +0000 en-US hourly 1 https://wordpress.org/?v=6.2.2 How To Update Firmware On Room Alert Monitors https://avtech.com/articles/164/update-firmware-room-alert-monitors-2-2/ Fri, 22 Nov 2024 19:27:12 +0000 http://192.168.2.166/~webapp/support/faq/wordpress/?p=164 Room Alert MAX Base Stations You may update your MAX Base Station through its local web interface. Please see How To Update Firmware On MAX Base Stations. Room Alert ‘S’, ‘E’ or ‘W’ Models You may update the firmware on your Room Alert Monitor in one of these ways: 1. With Room Alert Discovery utility. […]

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]]> Room Alert MAX Base Stations

You may update your MAX Base Station through its local web interface. Please see How To Update Firmware On MAX Base Stations.

Room Alert ‘S’, ‘E’ or ‘W’ Models

You may update the firmware on your Room Alert Monitor in one of these ways:

1. With Room Alert Discovery utility.

– Available with all levels of RoomAlert.com, including the unpaid Base account.

– Updates only these models. Does not update MAX Base Stations.

2. With Room Alert Manager software.

– Available with a Professional or higher RoomAlert.com account.

– Updates only these models. Does not update MAX Base Stations.

3. With Room Alert Link software.

– Available with a Professional or higher RoomAlert.com account.

– Updates only these models. Does not update MAX Base Stations.

4. With the Device Discovery utility (Legacy).

– Available with all levels of RoomAlert.com, including the unpaid Base account.

– Updates only these models. Does not update ‘S’ models or MAX Base Stations.

Updating with Room Alert DiscoveryUpdating with Room Alert ManagerUpdating with LinkUpdating with Device Discovery (Legacy)

You may initiate firmware updates from the Room Alert Discovery utility for the following models:

  • Room Alert 32S
  • Room Alert 12S
  • Room Alert 3S
  • Room Alert 32E/W
  • Room Alert 12E
  • Room Alert 4E
  • Room Alert 3E
  • Room Alert 3W

To update your Room Alert Monitor, follow these instructions:

  1. First open the Room Alert Discovery utility.
    • To do so, look for “AVTECH Room Alert Discovery” in Windows Start menu.
    • Alternatively, you may navigate to Room Alert Discovery’s Installation Directory (C:\Program Files\AVTECH Room Alert Discovery by default) and double-click avtech-room-alert-discovery.exe
  2. Next, discover the Room Alert Monitor(s) that you wish to update.
  3. If a device is not running the latest firmware, you’ll see a symbol in its Firmware Version column.
  4. Room Alert ‘S’ models and the Room Alert 3W require credentials in order to perform a firmware update.
    • If your Room Alert ‘S’ model or Room Alert 3W is configured with custom credentials, you must save them in the utility before you can perform a successful firmware update.
      • Credentials are only stored during the session. If Room Alert Discovery is closed and reopened, the credentials do not persist.
    • To do so, select the … beside your device, choose Update Credentials, and save your device’s username & password.
    • To save the same set of credentials for multiple devices, you can instead use the Save Credentials… option in the Bulk Device Actions drop-down menu.
      • Then use the Test Credentials… option to confirm that the utility can connect to the devices with the newly saved credentials.
  5. You may update a single Room Alert device or a perform a bulk update on multiple devices.
    • See the tabs below for more information.
Update a single device
  1. To perform a firmware update on a single Room Alert Monitor, select the … beside the device, and choose the Update Firmware… option.
  2. Then, in the Update Firmware window, you may choose to either:
    • Have the utility get the latest firmware automatically, or
    • Browse to a firmware file that you previously downloaded.
  3. Select Continue, and then select Update Now to apply the firmware update.
Update multiple devices at once
  1. To perform a firmware update on multiple Room Alert Monitors, first select the checkboxes beside all of the device you wish to update.
  2. Then in the Bulk Device Actions list, select the Update Firmware… option.
  3. Then, in the Update Firmware window, you may choose to either:
    • Have the utility get the latest firmware automatically, or
    • Browse to a firmware file that you previously downloaded.
      This option is only available if all selected devices are the same model type.
  4. Select Continue, and then select Update Now.

You may initiate firmware updates from Room Alert Manager for the following models:

  • Room Alert 32S
  • Room Alert 12S
  • Room Alert 3S
  • Room Alert 32E/W
  • Room Alert 12E
  • Room Alert 4E
  • Room Alert 3E
  • Room Alert 3W

To update your Room Alert Monitor, follow these instructions:

  1. First open Room Alert Manager’s web interface.
  2. In order to perform firmware updates in Room Alert Manager, you must log in as an admin-level user or a manager-level user that’s been granted access to the device.
  3. (Optional): Change your firmware update settings.
    • By default, Room Alert Manager will automatically get the latest firmware for you.
    • If you need to browse to a local firmware file instead, you may change your settings by navigating to Settings –> Firmware Updates.
      • Here, you may configure Room Alert Manager to:
        – Get the latest firmware for me automatically.
        – Let me browse to a firmware file I downloaded. 
        – Always show both options.
  4. In Room Alert Manager’s Devices Inventory list, locate the device you wish to update.
  5. To the right of the screen, select the ellipsis to view the available options for that device.
    • You may need to scroll the page horizontally to view the ellipsis.
  6. Then select Update Firmware.
  7. In the Firmware Update window that opens:
    • View the firmware version that will be applied to your device.
    • (S Models Only) Enter the credentials saved to the Settings page of your Room Alert Monitor.
    • Select Update Now.
  8. You’ll see a progress bar while the update completes.
    • You may select Close to close the progress bar window. The update will complete in the background.
  9. When the update is Complete, select Close.

Remote and local updates through Link

  • You may initiate firmware updates remotely from your RoomAlert.com account for the following models:
    • Room Alert 32S*
    • Room Alert 12S*
    • Room Alert 32E/W
    • Room Alert 12E
    • Room Alert 4E
    • Room Alert 3E
      *Your Room Alert 32S must already be running firmware v1.1.1 or higher. You must also be running Link v1.3.0 or higher.
  • Updating this way requires Room Alert Link software.
  • You can also initiate firmware updates directly from Room Alert Link’s local web interface.

Before you begin

The Room Alert you wish to update must meet the following conditions:

  • It is discovered by the Link software installed on a computer on your network.
  • It is registered in RoomAlert.com.
    • This is necessary to perform remote updates through your Room Alert Account.
  1. If you have not already done so, set up a Room Alert Link. This FAQ shows you how: How to Install Room Alert Link.
  2. In your local Link software on your computer:
    • Open your local Link’s web interface by entering localhost:8989 in your browser’s address bar (or IPAddressofLink’sHostComputer:8989).
    • Make sure the unit you wish to update appears in Link’s list of discovered devices.
      • If the unit is on the same local subnet as Link’s host computer, it should automatically appear in that list.
      • If the unit does not automatically appear, you may search for it by IP address. Go to Settings–>Manual Discovery in your local Link to do so.
  3. For next steps, select one of the tabs below.
Remote update through RoomAlert.com

In your RoomAlert.com account:

  • Navigate to Devices–>Room Alert Link–>name of your Link.
    • Confirm that Connection to RoomAlert.com displays “Connected.” This means your local installation of Link is communicating with your RoomAlert.com account.
    • Then, in the Locally discovered devices list, check for a Register button next to the unit you wish to update.
      • If you see that button, click it to register that device to your RoomAlert.com account.
      • If you don’t see that button, that device is already registered.
  • Once your Room Alert is registered, you may initiate updates to your unit remotely through your RoomAlert.com account. See Initiate Update below.

Initiate Update

  1. In your RoomAlert.com account, navigate to Devices–>your Room Alert to open your unit’s Device Details page.
  2. In the upper left section of the header, locate the Firmware field and select Update.
  3. In the page that appears, select Update Firmware to start the update.
  4. A progress bar appears. It shows the progress of each file that is uploaded to the Room Alert.
  5. A confirmation message appears when the update is complete. Your Room Alert will then reboot with the firmware update applied.
Local update through Link's web interface

Local firmware updates are available on Link version 1.2.0 and later. If you don’t see the option to perform local updates, please install the latest version of Link and clear your web browser cache.

  1. Locate the unit you wish to update in Link’s list of discovered devices.
  2. Select the Update button that appears next to that unit.
  3. You’ll see a confirmation box appear.
  4. Close any instances of the device’s web interface that are open in your browser, and then select Update Now.
    • Room Alert ‘S’ models only: you’ll be prompted to enter credentials before you update.
      • If you haven’t saved custom credentials on your device yet, use these default credentials:
        Username: admin
        Password: password
  5. While the firmware update is in progress, you may select the Update button again to view a progress bar.
  6. When the update completes, you’ll see a green check mark next to the unit in the list. Your Room Alert will reboot with the firmware update applied.

You may use Device Discovery to update these these models. Room Alert ‘S’ models and MAX devices are not compatible with this utility.

Before you begin

The firmware update file should download with a .upd extension.

If your file downloads with a .zip extension, do not extract the contents; instead, please try the download again from a different browser so that you get the file in the .upd format. (If you don’t have access to a different browser, you may rename the extension of the .zip file to .upd.)

  • Update to the latest version of the Device Discovery utility. It is available through your account at RoomAlert.com as well.
  • Room Alert 3 Wi-Fi only: set the unit’s password back to the default, “PASSWORD.” You may change the password back after the firmware update completes.
  • Perform the update from a computer on the same local subnet as the Room Alert Monitor. Firmware updates use the TFTP protocol.

Select one of the programs below for further instructions

Update with AVTECH's Device Discovery utility

1. Open the Device Discovery utility. You may find it in your Windows system typically through the default path: C:\Program Files\AVTECH Device Discovery Utility.

2. Select Search. After a moment, your devices will populate the screen.

3. Select the unit you wish to update.

4. Select Update at the top right corner of the screen.

ADD_Update_Button

5. When the Update Firmware alert appears, select OK.

ADD_Update_FW_Alert

6. When the Choose Firmware File To Upload window appears:

– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*

* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)

– Select the file, and then select Upload.

ADD_Choose_File

7. You’ll see a Progress box appear, which gives you the option to cancel the update if you wish.

ADD_Update_Progress

8. Once the firmware file has been uploaded, the Please Review Update.log File dialog box appears.

– You may select Yes if you’d like to view details about the update; otherwise, select No to close the box.

ADD_Review_Update_Log

9. Your unit will reboot with its firmware updated.

Update with AVTECH's Device ManageR software (Legacy)

1. Open Device ManageR in your web browser. You may open it by entering ‘localhost:8080’ or ‘<IP of host system>:8080’ in your browser’s address bar.

2. Your devices will immediately populate the Discovered Devices list to the left.

3. Select the unit you wish to update.

4. Select Update Firmware, which you can find as a link below the unit name in the device list or as a button in the main viewing pane to the right.

ADM_Update_Button

5. When the Update Firmware dialog box appears, select Browse.

ADM_Update_FW_Browse

6. When the file selection window appears:

– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*

* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)

– Select the file, and then select Open.

ADM_Select_UPD_File

7. The Update Firmware dialog box will now display the name of the update file. Select Update.

ADM_Update_FW_Update

8. You’ll see a progress bar and information about the status of the update. Once it is complete, you may select Close Window to close the dialog box.

ADM_Update_Progress

9. Your unit will automatically reboot with its firmware updated.

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]]> How To Discover Devices With Room Alert Discovery https://avtech.com/articles/22799/how-to-discover-devices-with-room-alert-discovery/ Fri, 05 Nov 2021 15:27:51 +0000 https://avtech.com/articles/?p=22799 Follow these instructions to discover devices in the Room Alert Discovery utility:

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The Room Alert Discovery utility is a simple tool that you may use to discover your Room Alert Monitors and perform firmware updates on them*.

Room Alert Discovery can discover these types of devices: Room Alert MAX, 32S, 12S, 3S, 32E/W, 12E, 4E, 3E and 3 Wi-Fi. (Room Alert Discovery cannot perform firmware updates on Room Alert MAX at this time.)

Unlike Room Alert Manager, the discovery utility only scans for devices when initiated by a user. Once prompted, Room Alert Discovery scans your network in the following ways:

  • Broadcast on UDP Port 30718
  • Targeted scan on UDP port 30719

For more information, please see our FAQ, List Of Ports Required By Room Alert Products.

Follow these instructions to discover devices in the Room Alert Discovery utility:

  1. First open the Room Alert Discovery utility by navigating to Start→ AVTECH Room Alert Discovery in Windows.
    • Alternatively, you may navigate to Room Alert Discovery’s Installation Directory (C:\Program Files\AVTECH Room Alert Discovery by default) and double-click avtech-room-alert-discovery.exe.
  2. Room Alert Discovery does not scan for devices until you tell it to. To initiate a device scan, first select the Find Devices button.
  3. This will open the Find Room Alert Monitors window, as shown below.
  4. In the Automatically By Network Interface section of the window, your computer’s NICs are listed.
    • Scanning each NIC is enabled by default.
    • You may disable a NIC if you don’t want the utility to scan it for devices.
  5. In the Manually By IP Address section of the window, you can specify single IP addresses or ranges of IP addresses to scan for devices.
    • To do so, first choose either Single or Range from the drop-down menu.
    • Next enter the IP address or range that you wish to scan.
    • Then select Add to Scan.
  6. You may add as many IP addresses or ranges to this list as you’d like.
  7. In Scan Timeout, leave the default value, 30, or enter another timeout value.
  8. When you’re ready to begin scanning for devices, select Start Scan.
  9. Room Alert Discovery will begin scanning for devices.
  10. Once the scan is complete, the Find Room Alert Monitors window will close and you’ll see a list of all discovered devices.

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]]> How To Install Room Alert Discovery Utility https://avtech.com/articles/22788/how-to-install-room-alert-discovery-utility/ Fri, 05 Nov 2021 15:27:25 +0000 https://avtech.com/articles/?p=22788 Installing (or Updating) Room Alert Discovery You may install or update Room Alert Discovery by following these steps. Uninstalling Room Alert Discovery If you wish to remove the program, or you’ve been instructed to do so by Technical Support, you may uninstall Room Alert Discovery by following these steps. (Please note that it is typically […]

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Please see this FAQ for Room Alert Discovery system requirements: System Requirements & Browser Compatibility for Room Alert Products.

Installing (or Updating) Room Alert Discovery

You may install or update Room Alert Discovery by following these steps.

  1. Download the Room Alert Discovery installer from your account at RoomAlert.com.
  2. Once the download completes, click on the AVTECHRoomAlertDiscovery_windows-x64_X_X_X.exe file to start the installer.
    • You’ll see a progress bar while the installer loads
  3. When the User Account Control dialog box appears, select Yes.
  4. Then follow the on-screen prompts, which will guide you through the installation.
  5. When the installation completes, select Finish. Room Alert Discovery will then automatically launch.
  6. To launch Room Alert Discovery again later on, navigate to Start→ AVTECH Room Alert Discovery in Windows.
    • Alternatively, you may navigate to Room Alert Discovery’s Installation Directory (C:\Program Files\AVTECH Room Alert Discovery by default) and double-click avtech-room-alert-discovery.exe.

Uninstalling Room Alert Discovery

If you wish to remove the program, or you’ve been instructed to do so by Technical Support, you may uninstall Room Alert Discovery by following these steps. (Please note that it is typically not necessary to uninstall your old copy of Room Alert Discovery before you update – you may simply follow the instructions above.)

  1. To uninstall Room Alert Discovery, navigate to Start–>Control Panel–>Programs & Features in your Windows computer.
  2. Locate AVTECH Room Alert Discovery in the list of programs in the Uninstall or change a program window.
  3. Right click on AVTECH Room Alert Discovery and select Uninstall/Change.
  4. When the User Account Control dialog box appears, select Yes.
  5. Then follow the on-screen prompts, which will guide you through the uninstallation process.

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]]> System Requirements & Browser Compatibility for Room Alert Products https://avtech.com/articles/16387/system-requirements-browser-compatibility-for-room-alert-products/ Wed, 02 Oct 2019 17:29:12 +0000 https://avtech.com/articles/?p=16387 System requirements & browser compatibility for all current and legacy products, including Room Alert Monitors, Room Alert Manager software, Room Alert Discovery Utility, RoomAlert.com, Room Alert Link, and more.

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Current Products
Room Alert MonitorsRoom Alert Manager softwareRoom Alert Discovery utilityRoomAlert.comRoom Alert Link softwareDevice Discovery utility

Current Room Alert Firmware

  • Room Alert MAX Base Station v1.0 – released 5/5/2025
  • Room Alert 32S, 12S and 3S v1.11.16 – released 11/12/2024
  • Room Alert 32E v3.3.1 – released 6/9/2021
  • Room Alert 12E v3.3.0 – released 6/4/2021
  • Room Alert 4E v4.4.0 – released 6/4/2021
  • Room Alert 3E v2.4.0 – released 6/4/2021
  • Room Alert 3W v2.1.1 – released 9/8/2021

System Requirements

To access your Room Alert’s built-in web interface, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Browsers

Room Alert MAX, 32S, 12S & 3S

These models support the latest stable release of the browsers below:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

Mobile Device

  • Apple Safari
  • Google Chrome

Room Alert 32E, 12E, 4E, 3E & 3W

The Room Alert “E” models and the Room Alert 3 Wi-Fi support the latest stable release of the browsers below:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge & Internet Explorer 11
  • Apple Safari

Mobile Device

  • Apple Safari
  • Google Chrome

Current version of Room Alert Manager software

  • v2.8.11 – released 5/19/2025

System Requirements

To install and run Room Alert Manager software, your Windows desktop computer must meet the requirements below.

Compatible Operating Systems

64-bit versions of the following:

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016
  • Windows Server 2019
  • Windows 11 | Windows Server 2022

Processor

  • 2.5 GHz dual-core minimum*

RAM

  • 4 GB minimum*

Hard Disk

  • For the program: 1 GB free space
  • For the database: 2 GB minimum* free space

*As the number of devices and amount of logged data increases, the processing speed, RAM and hard disk space required also increase.

Additionally, to access Room Alert Manager’s web interface, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Browsers

Room Alert Manager supports the latest stable release of these browsers:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

Mobile Device

  • Google Chrome
  • Apple Safari

Current version of the Room Alert Discovery utility

  • v1.5.7 – released 5/9/2025

System Requirements

To install and run the Room Alert Discovery utility, your Windows computer must meet the requirements below.

Compatible Operating Systems

64-bit versions of the following:

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016

Processor

  • 1 GHz minimum

RAM

  • 2 GB minimum

Hard Disk

  • 300 MB minimum free space

No Web Browser Required

The Room Alert Discovery utility is not accessed via web browser.

You may open the program using the “avtech-room-alert-discovery.exe” file in the utility’s installation folder, C:\Program Files\AVTECH Room Alert Discovery by default.

System Requirements

To access RoomAlert.com, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Browsers

RoomAlert.com supports the latest stable release of these browsers:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

Mobile Device

  • Google Chrome
  • Apple Safari

Current version of Link software

  • v1.6.6 – released 5/19/2025

System Requirements

To install and run Link software, your Windows desktop computer must meet the requirements below.

Compatible Operating Systems

64-bit versions of the following:

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016

Processor

  • 1 GHz minimum

RAM

  • 2 GB minimum

Hard Disk

  • 300 MB minimum free space

Additionally, to access Link’s local web interface, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Browsers

The current version of Link supports the latest stable release of these browsers:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge

Mobile Device

  • Google Chrome

Current version of the Device Discovery utility

  • v4.3.2 – released 12/23/2015

System Requirements

To install and run the Device Discovery utility, your Windows computer must meet the requirements below.

Compatible Operating Systems

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016

Processor

  • 1 GHz minimum

RAM

  • 2 GB minimum

Hard Disk

  • 200 MB minimum free space

No Web Browser Required

The Device Discovery utility is not accessed via web browser.

You may open the program using the “AVTECH Device Discovery.exe” file in the utility’s installation folder, C:\Program Files\AVTECH Device Discovery Utility or C:\Program Files (x86)\AVTECH Device Discovery Utility by default.

Legacy Products
Legacy Room Alert MonitorsDevice ManageR software

Legacy Firmware Versions

Room Alert models

  • Room Alert 26W/O – v3.5.1 – released 9/14/2011
  • Room Alert 24E – v4.1.3 – released 12/27/2013
  • Room Alert 11E – v4.0.0 – released 4/27/2012
  • Room Alert 7E – v4.5.0 – released 4/3/2012

TemPageR models

  • TemPageR 4E – v4.5.0 – released 4/3/2012
  • TemPageR 3E – v3.0.1 – released 4/10/2013

System Requirements

To access your Room Alert’s web interface, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Desktop Browsers

Room Alert 26W/O

This model’s Status, Help & About pages support the latest stable versions of the following browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

All pages on this model, including the Settings pages, support the following browser at the following older version.

Room Alert 24E, 11E & 7E

These legacy Room Alert models support the latest stable versions of the browsers below:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

TemPageR 4E & 3E

The TemPageR models support the latest stable versions of the browsers below:

  • Google Chrome
  • Microsoft Edge & Internet Explorer 11
  • Mozilla Firefox

Current version of the Device ManageR software

  • v6.3.6 – released 5/4/2018

System Requirements

To install and run the Device ManageR software, your Windows desktop computer must meet the requirements below.

Compatible Operating Systems

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016
  • Windows Server 2019

Processor

  • 1 GHz minimum*

RAM

  • 2 GB minimum*

Hard Disk

  • For the program & plugins: ~.75 GB minimum free space
  • For the embedded database: 1.5 GB minimum* free space

*As the number of devices and amount of logged data increases, the processing speed, RAM and hard disk space required also increase. AVTECH recommends external databases for large deployments.

Additionally, to access Device ManageR’s web interface, your desktop computer must support one of the browsers listed to the right.

Compatible Browsers

The current version of Device ManageR supports the latest stable release of these browsers:

Desktop Computer

  • Google Chrome*
  • Mozilla Firefox*
  • Microsoft Internet Explorer 11*

Adobe Flash Player Required

Device ManageR’s web interface requires Adobe Flash Player, which has been discontinued. As of January 12, 2021, Adobe blocks all content from running in Flash Player.

For more information, please see Why Device ManageR Is Loading At 0%

*Adobe Flash Player required. Click here to learn more.
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]]> List Of Ports Required By Room Alert Products https://avtech.com/articles/14315/list-of-ports-required-by-room-alert-products-2/ Wed, 27 Feb 2019 15:53:33 +0000 https://avtech.com/articles/?p=14315 You should have certain ports on your network open for Room Alert and Room Alert products to communicate and perform tasks. Select the tabs below to view information about each port used by the Room Alert Monitor, Room Alert Manager software, RoomAlert.com, Room Alert Link, the Device Discovery utility, Device ManageR (Legacy) and 3rd-party SNMP […]

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]]> You should have certain ports on your network open for Room Alert and Room Alert products to communicate and perform tasks.

Select the tabs below to view information about each port used by the Room Alert Monitor, Room Alert Manager software, RoomAlert.com, Room Alert Link, the Device Discovery utility, Device ManageR (Legacy) and 3rd-party SNMP programs.

Room Alert MonitorRoom Alert Manager softwareRoom Alert Discovery utilityRoomAlert.comRoom Alert LinkDevice Discovery utilityDevice ManageR software3rd-party SNMP program
Outbound TCP port 25 or 587 (SMTP)

In order to send alerts based on thresholds, your Room Alert Monitor must have access to connect to your mail server.

Open outbound TCP port 25 or 587* (or the port that your mail server uses) on anything on your network that stands between the Room Alert Monitor and your mail server.

*Only Room Alert ‘S’ models allow TLS connections over port 587 (by default).

Outbound UDP port 53 (DNS)

Room Alert needs to resolve domains (domain.example.com) to IP addresses (192.168.2.100). To do so, it must communicate with your DNS (domain name server).

Open outbound UDP port 53 on anything on your network that stands between the Room Alert Monitor and your DNS.

Room Alert needs to resolve the following domains:

  • push.roomalert.com
    • To push device and sensor data to your RoomAlert.com account
  • your mail server’s domain (if you entered it in the mail.example.com format)
    • To send email notifications directly from the unit
  • time.nist.gov
    • To get the time from the default time server
  • your custom time server domain
    • To get an IP result from the Resolve Host Name button on the Settings–>Advanced–>Date & Time Configuration page
Outbound TCP port 80 or 443 (Web Access)

You can open the Room Alert web interface from a computer that’s on the same network as the device by typing its IP address directly into your web browser’s address bar.

Open outbound TCP port 80 or 443* (by default) on anything on your network that stands between the Room Alert Monitor and your computer.

*Only Room Alert ‘S’ models allow HTTPS connections over port 443 (by default).

Outbound UDP port 123 (NTP)

To get the correct time to display in the Room Alert Status page and in alert messages, the Room Alert Monitor must contact an NTP server.

Open outbound UDP port 123 on anything on your network that stands between the Room Alert Monitor and NTP server.

Inbound UDP port 162 (RA4E Only: SNMP Trap Receiving)

The Room Alert 4E can receive SNMP traps from other network devices (such as printers, fax machines, etc.)

Open inbound UDP port 162 on anything on your network that stands between the Room Alert 4E and the SNMP-enabled device.

Outbound TCP port 25 or 587 (SMTP)

In order to send alert notifications, Room Alert Manager must have access to connect to your mail server.

Open outbound TCP port 25 or 587 (or the port that your mail server uses) on anything on your network that stands between Room Alert Manager and your mail server.

Outbound UDP port 53 (DNS)

In order for Room Alert Manager to send email notifications, you must first enter your mail server settings in the Email Settings page.

If you enter your mail server in the domain format (mail.example.com), Room Alert Manager will need to resolve it to an IP addresses (192.168.2.100). To do so, it must communicate with your DNS (domain name server).

Open outbound UDP port 53 on anything on your network that stands between Room Alert Manager and your DNS.

Outbound UDP port 6234 (Firmware Updates)

Room Alert Manager can perform firmware updates on Room Alert Monitors.

Open outbound UDP port 6234 on anything on your network that stands between Room Alert Manager and the Room Alert Monitor.

Outbound TCP port 80 or 443 (Data Requests)

If Room Alert Manager discovered your Room Alert Monitor automatically (by UDP broadcast) or manually (by TCP scan), it will regularly send requests for sensor data to the Room Alert. This is how Room Alert Manager monitors the device’s current sensor readings and tracks alerts.

Open outbound TCP port 80 or 443 (by default) on anything on your network that stands between Room Alert Manager and the Room Alert Monitor.

*This port corresponds to the Room Alert Monitor’s Web Access port.

Inbound TCP port 9393 (Web Access)

You can access Room Alert Manager’s web interface from any computer on the same network as Room Alert Manager’s host system. To do so, Room Alert Manager’s web access port (9393 by default) must be unblocked.

Open inbound TCP port 9393 (by default) on anything on your network that stands between Room Alert Manager’s host system and your computer.

Inbound & Outbound UDP ports 30718, 30719 & 30720 (Discovery)

Room Alert Manager can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a UDP scan).

To automatically discover your devices, open inbound & outbound UDP port 30718 on anything on your network that stands between Room Alert Manager and the Room Alerts.

To manually discover your devices, open inbound & outbound UDP ports 30719 & 30720 on anything on your network that stands between Room Alert Manager and the Room Alerts.

Outbound UDP port 6234 (Firmware Updates)

Room Alert Discovery can perform firmware updates on Room Alert Monitors.

Open outbound UDP port 6234 on anything on your network that stands between Room Alert Discovery and the Room Alert Monitor.

Inbound & Outbound UDP ports 30718 & 30719 (Discovery)

Room Alert Discovery can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a UDP scan).

To automatically discover your devices, open inbound & outbound UDP port 30718 on anything on your network that stands between Room Alert Discovery and the Room Alerts.

To manually discover your devices, open inbound & outbound UDP port 30719 on anything on your network that stands between Room Alert Discovery and the Room Alerts.

Outbound TCP port 80 or 443 (Data Pushes)

Your RoomAlert.com account receives pushes of device and sensor data from your Room Alert Monitor.

If the pushes cannot reach RoomAlert.com, your device will appear as offline in the account.

Open outbound TCP port 80 or 443* on anything on your network that stands between the Room Alert Monitor and the Internet.

*Only Room Alert ‘S’ models push data to Room Alert Account over port 443 (by default).

Outbound UDP port 69 (TFTP)

Link can perform firmware updates on Room Alert Monitors. Updates to Room Alert ‘E’ models occur over UDP port 69.

Open outbound UDP port 69 on anything on your network that stands between Link and the Room Alert Monitor.

Outbound UDP port 6234 ('S' model firmware updates)

Link can perform firmware updates on Room Alert Monitors. Updates to Room Alert ‘S’ models occur over UDP port 6234.

Open outbound UDP port 6234 on anything on your network that stands between Link and the Room Alert Monitor.

Outbound HTTPS Port 443 (Connection to RoomAlert.com)

Link sends device and sensor data to your RoomAlert.com account.

Open outbound HTTPS port 443 on anything on your network that stands between Links’s host system and the Internet.

Inbound TCP Port 8989 (Web Access)

You can access Link’s web interface from any computer on the same network as Link’s host system. To do so, Link’s web access port (8989 by default) must be unblocked.

Open inbound TCP port 8989 (by default) on anything on your network that stands between Links’s host system and your computer.

Inbound UDP port 30718 (Discovery)

Link can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a UDP unicast).

To discover your devices, open inbound UDP port 30718 on anything on your network that stands between Link and Room Alerts.

Outbound UDP port 69 (TFTP)

AVTECH’s Device Discovery utility can perform firmware updates on Room Alert Monitors.

Open outbound UDP port 69 on anything on your network that stands between the Device Discovery utility and Room Alert Monitor.

Inbound UDP port 30718 (Discovery)

AVTECH’s Device Discovery utility can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a UDP scan).

To discover your devices, open inbound UDP port 30718 on anything on your network that stands between the utility and Room Alerts.

Outbound TCP port 25 (SMTP)

In order to send alert notifications, Device ManageR must have access to connect to your mail server.

Open outbound TCP port 25 (or the port that your mail server uses) on anything on your network that stands between Device ManageR and your mail server.

Outbound UDP port 53 (DNS)

In order for Device ManageR to send email notifications, you must first enter your mail server settings in the SMTP Email page.

If you enter your mail server in the domain format (mail.example.com), Device ManageR will need to resolve it to an IP addresses (192.168.2.100). To do so, it must communicate with your DNS (domain name server).

Open outbound UDP port 53 on anything on your network that stands between Device ManageR and your DNS.

Outbound UDP port 69 (TFTP)

Device ManageR can perform firmware updates on Room Alert Monitors.

Open outbound UDP port 69 on anything on your network that stands between Device ManageR and the Room Alert Monitor.

Outbound TCP port 80 (Data Requests)

If Device ManageR discovered your Room Alert Monitor automatically (by UDP broadcast) or manually (by TCP scan), it will regularly send requests for sensor data to the Room Alert. This is how Device ManageR monitors the device’s current sensor readings and tracks alerts.

Open outbound TCP port 80 (by default) on anything on your network that stands between Device ManageR and the Room Alert Monitor.

Inbound TCP port 8080 (Web Access)

You can access Device ManageR’s web interface from any computer on the same network as Device ManageR’s host system. To do so, Device ManageR’s web access port (8080 by default) must be unblocked.

Open inbound TCP port 8080 (by default) on anything on your network that stands between Device ManageR’s host system and your computer.

Inbound TCP port 8080 (Data Pushes)

Typically, you do not need to enable Push to Device ManageR in your Room Alert Monitor. Room Alert pushes to Device ManageR should only be used if Device ManageR’s auto-discovery and UDP communications are disabled, and advanced discovery is not used.

If you do need to use Push to Device ManageR, open inbound TCP port 8080 (by default) on anything on your network that stands between Device ManageR and the Room Alert Monitor.

Inbound TCP port 8085 (Axis Camera)

You can create alerts in Device ManageR to monitor your Axis camera. In order for the software to know when motion is detected, your Axis camera must send a notification to Device ManageR.

Open inbound TCP port 8085 (by default) on anything on your network that stands between Device ManageR and your Axis camera.

Inbound UDP / TCP port 30718 (Discovery)

Device ManageR can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a TCP scan).

To automatically discover your devices, open inbound UDP port 30718 on anything on your network that stands between Device ManageR and the Room Alerts.

To manually discover your devices, open inbound TCP port 30718 on anything on your network that stands between Device ManageR and the Room Alerts.

Outbound UDP port 161 (SNMP GET Requests)

You can use an SNMP program to send GET requests to your Room Alert Monitor for device and sensor data.

Open outbound UDP port 161 on anything on your network that stands between the Room Alert and your SNMP program’s host system.

Inbound UDP port 162 (SNMP Traps)

You can configure your Room Alert Monitor to send traps to your SNMP program in response to an alert condition.

Open inbound UDP port 162 on anything on your network that stands between the Room Alert and your SNMP program’s host system.

The post List Of Ports Required By Room Alert Products appeared first on AVTECH.

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